Research & Insights Report

Decoding Department Stores

We've enjoyed a front row seat in retail for years, thanks to our partnerships with Nordstrom, The Bay, Bloomingdale's, and others. These relationships inspired us to survey Global Merchandising, Planning, and Buying leaders to bring you timely retail benchmarks, operational insights, and actionable takeaways.
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There are undeniable challenges, but retailers are savvy...

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Strategic storefronts and partnerships

Retailers are launching highly curated storefronts focusing on personalization, extended sizing, and more. To achieve this, they are strengthening partnerships with brands that ensure consistent deliveries, product alignment, and shared growth.

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Fixing operations elevates the customer experience

Retailers are well aware of their operational challenges, yet many struggle to prevent these issues from affecting their product mix and customer experience. Explore the most common pain points reported by retailers and uncover key opportunities to close the gap.

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Customer experience is king

The industry's resilience, even amid macroeconomic uncertainty, highlights retailers' expertise in delivering exceptional customer experiences. This success mainly stems from their strategic use of both passive and active data, including market research and consumer insights.

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Top Consumer Trends Shaping Business in the Next 12 Months
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Primary Tactic Businesses Use to Boost Profitability
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How Brands Select Their Brand Partners and Suppliers

Decode department stores — see the industry in a new light

Whether you're a merchant or a brand (or both), learn how major retailers are navigating some of today's most pervasive issues. This report is filled with generous expert commentary you won't want to miss.

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